Author of: 12 Tools To Keep Your Cool and Confidence-Trigger-Proof
Lisa worked in one of the most beautiful libraries on the campus of a prestigious university. She enjoyed the quiet surrounding her daily. The library was an oasis found in few places within her big metropolitan city. The only sounds were the light bird-like tapping sounds of computer keys in the distance. The colors of warm earth tones and ocean art work with waves of blue splashing across the wall gave one a dreamy kind of tranquil feeling.
But beneath the calm surface was a hot bed of antagonism, territorialism, and emotional strife between some of the staff. The subtle, but regular, outbursts between the employees took place with regularity behind the scenes. Lisa reflected on how the library staff was recently diminished in size with retirements and no new hires brought on-board. Lisa knew this meant more work, less staff, higher stress, and major frustrations.
Lisa also knew some of the remaining employees had some problems with personal financial issues and their relationships at home. Working eight hours a day in any workplace with a group of people who are all dealing with their own personal frustrations can be torture. Often times one person’s frustrations will affect another person’s day and have a domino effect until the entire workplace is full of upset and frustrated employees. The steady stream of students never stopped and each one was accustomed to having prompt personalized service–especially the freshman dealing with their own frustrations.
One thing Lisa was pleased about was attending her workplace training and understanding how not to personalize other people’s frustrations. When she would begin to get offended or take something personally she would feel the tension tighten in her shoulders and back as if bracing herself for the ride on the emotional roller coaster.
She learned in the training to listen to her body and use her own internal dialogue in a more productive and positive way. Thereby Lisa was staying off the tension filled emotional roller coaster ride. She learned to say to herself, inside her own mind, “This is not about me, this is not about me!” Doing so helped her stay positive and take a more detached and objective perspective.
When she was taunted at times by co-workers saying, “Well you would feel this way too if this happened to you! Lisa would empathize the best she could but steer clear of the emotional ride and entanglement. Lisa also went the little bit extra and would occasionally bring healthy snacks during breaks. She also requested more comfortable seating in their break room. Finally, she suggested that all her co-workers would benefit from attending the workplace training and finding better ways to stay off their personal emotional roller coaster rides.
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