The Skills to Make You InvaluableThe Administrative Professional Certificate Program is a fast-paced interactive course, which explores techniques to achieve professionalism in administrative support staff. The course will cover topics that will help the participants improve their daily work skills, interpersonal skills, and task skills to increase performance and improve productivity while enhancing their self-esteem. It builds career credentials in this vital field, and is designed to strengthen the areas identified for skill building. Our training combined with your professional staff experience can provide a clear and direct educational path to the recognized Certified Administrative Professional Certificate.
Dealing with Change in Your Work Environment and Developing Your Self-Esteem and Confidence on the JobRecognize the opportunities presented by change and learn how to take advantage of them. Develop a proactive and skilled approach to managing personal, departmental, team-based and organizational changes.Understand what self-esteem is and how it affects your life professionally and develop skills to increase self-esteem. Identify personal strengths and areas that need strengthening.
Improving Your Business Communication Skills and Business Telephone EtiquetteIdentify the process of communication and the value of listening. Handle different customer types such as talkative, angry, and threatening. Demonstrate effective telephone techniques and manners in a business situation. Speak effectively to customers, both internal and external
Decision Making and Problem Solving and Time Management and Organizing Your WorkIdentify good decision making techniques Support the team decision and be able to turn decision into action Identify key time management principles and understand how you are currently allocating your time and develop good time management skills Identify skills and techniques for overcoming procrastination
These programs are offered in a number of different time segments that can be customized to meet your needs. Each single day of training covers two main topics in that day. Complete coverage of all six main topics in the Administrative Professional Certification Program requires three full days (or 6 half days of training.) Here are all the options:
Full Certification Program: 3 full days (or 6 half days, offered over a 3-6 week period.)
Option to choose one day of training on any listed which covers two topics (or two half day trainings.)
Select one topic out of the six topics and offer half day focused training on that topic.
Developing Your Self Esteem and Confidence on the Job
Improving Your Business Communication Skills
Business Telephone Etiquette
Decision Making and Problem Solving
Time Management and Organizing Your Work