A city or government organization is only as successful as its employee relations—both internal and external customer relationships. Even the best city or government agency can be undermined by personality conflicts between co-workers, managers and employees, and citizens. The truth is these conflicts are inevitable. Every person is different and brings to the workplace his or her quirks and tendencies, personalities and opinions. One wayward glance or off-the-cuff remark can trigger a whole host of rash behavior that begets more triggers that can sabotage careers and productivity. This groundbreaking training helps employees and managers how to hold on to their personal power and peace of mind while managing, working with and delivering effective customer service to a diverse group of people. Serving our citizens and delivering excellent customer service is the number one factor in maintaining a fiscally sound bottom line in our city and government budget while lessening conflicts and diminishing costly litigation. Employees will successfully deliver effective customer service and be in control and on top of their game.
City & Government Customer Service from the inside out you will learn:
Access personal level of Vulnerability by taking the Trigger-Proof Quiz
Be empowered and hold on to personal Power and Remote Control
The D-A-S-H technique for quick de-escalation of internal and external customers
Conflict resolution and Effective Communication Skills