Trigger-Proof Your Way To Success is the essential guide for delivering Pro-Active internal and external customer service in your business. Your supervisors and staff will have the tools they need to easily achieve your company’s goals and objectives and improve your bottom line.
Frontline employees are the store front of your operation, what they do impacts your bottom line. Are your employees and supervisors using their customer service skills to the best of their ability?
Employees using the 12 Tools will be able to keep centered and stay positive while delivering excellent service to the diverse population of people you serve daily.
Utilizing the Trigger-Proof system based on Cognitive Behavioral Psychology your employees will be delivering pro-active customer service every time.
Customer Service from the inside out with these objectives:
Teach your employees to successfully hold on to their personal power and help motivate and empower internal and external customers
After a negative customer service encounter learn to evict people renting space in your head and successfully move on
Learn to recognize and avoid the common traps such as over personalization and other emotional triggers
Through the 12 Tools in Trigger-Proof, educator, psychotherapist, and mother of five children Gay Lynn Grigas, BS Ed, MA Psy, helps your employees become Customer Relationship Specialist.