A business is only as successful as its employee relations—both internal and external. Even the best product or service, backed up by the best laid business plan, can be undermined by personality conflicts between co-workers, managers, employees, service people and customers. The truth is, these conflicts are inevitable. Every person is different and brings to the workplace his or her quirks and tendencies, personalities and opinions. Add a dose of workplace stress and you have an atmosphere favorable for the development of conflict. One wayward glance or off-the-cuff remark can trigger a whole host of rash behavior that begets more conflict that can sabotage careers and workplace productivity.
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