The Empowering Supervisor lives in a special place in the hearts of the workers supervised. This person knows that building people skills makes everyone’s job easier and turns out results with greater satisfaction and less friction. The Empowering Supervisor is a motivational genius and knows that every human being is a complex assortment of talents and weaknesses,strengths and fears. The Empowering Supervisor motivates each employee supervised with a variety of skills and tools to bring out the best in each one.
- What your boss, employees, peers and senior management expect from you in your
- To define the empowered workplace.
- To define qualities of supervision.
- To explain what motivates individual behavior
Session One:-The Motivational Genius-How to Really Get your Staff GoingMotivation is an inside job!
The supervisor can only create an environment that is motivational and your behavior sets the tone. Self esteem building is a key tool in creating a motivational environment. Behavior that gets rewarded gets repeated Life is a self-fulfilling prophecy! What prophecy are your employees fulfilling? One of doom and gloom, or is everything coming up roses?
Session Two -Introduction to Supervision & Dealing with ChangeIdentify the paradigms that keep them from accepting change and being creative leaders. Manage change in the work environment and explore the dynamics of change. Identify the four levels of change involved in making various changes in the work place and in themselves. Apply the seven dynamics of change to improve their ability to handle change
Session Three -Working Effectively with Your TeamDemonstrate the value of team problem solving and decision making.Define the word “team” and promote the understanding of the supervisor’s role in the team building process. List several characteristics of an effective team. List the benefits of team decision making and team management.Promote productivity through team effort
Session Four – Communication and Listening SkillsIdentify the process of communication.Understand the value of listening effectively.Identify communication barriers.Recognize personality types and how to communicate effectively work with each type. Develop effective communication skills in a team environment
Session Five – Coaching and CounselingDemonstrate knowledge of the basic principles of the coaching process. Distinguish between performance problems that require coaching and those which can be handled by other means. Demonstrate knowledge of the principles of counseling. Determine in any given appropriate situation, when to use coaching techniques and when to use counseling techniques
Session Six – Performance AppraisalsUse the Performance Development Plan as a key tool in the growth and development of your direct reports. Plan your discussion and get the performance outcome you want. Become more objective in writing the development plan and delivering the appraisal. Performance development vs. performance appraisal.Elements of a typical plan and analysis of key benefits for you and your direct report’s.Critical skills including preparation, active listening, feedback and team agreement. How to write the year-end review and give performance ratings.